DIYO does recommend you order marginally more than you require (roughly 5%).  When you order slightly more, you have the added benefit of ensuring you can match any extensions, changes, or repairs to your area with that same product.  It also helps you to maintain your style as some products can vary in colour and texture from batch to batch and some may also discontinue.  Depending on your material, you may also need to allow for any potential wastage for cutting in.

There is a number on the side of each pallet that you can call to arrange for collection.  Collections will be made when the manufacturer is next in your area.  This can take up to 2 weeks.

DIYO does recommend Natural Stone and Paver products be sealed.  This helps to bring out the natural beauty of the stone, enhances the look of pavers and increases their durability.  It also helps with the maintenance of the products to prevent unwanted stains and helps with the ease of cleaning.  The key is to ensure the sealing is done once the materials have been laid and thoroughly cleaned.

Our drivers will make every effort to place your delivery as close as possible to the jobsite however is under no obligation to do so.  All deliveries are to the curb side only.  If our drivers are requested to cross the curb side to complete your delivery, any damage to the site or products will become the responsibility of the customer.  Extra charges may be incurred if the delivery is past the curb side.

If delivery to your property needs to be made by accessing your neighbours land or Council land, DIYO requires written permission prior to delivery.  Any damage to site will be the responsibility of the customer.

PLEASE CHOOSE & MEASURE CAREFULLY.  DIYO does not give refunds if you simply change your mind or miscalculate.  Our advice is to over order by 5% to consider breakages, cuts, or miscalculations.  If you are unsure how to measure up, please give our experienced team a call.

Yes.  Most clay, concrete, and of course natural products will vary in colour from batch to batch.  DIYO does recommend you order marginally more than you require.  When you order slightly more, you have the added benefit of ensuring you can match any extensions, changes, or repairs to your area with that same product.  It also helps you to maintain your style as some products can vary in colour and texture from batch to batch and some may also discontinue.  Depending on your material, you may also need to allow for any potential wastage for cutting in.

Industry standards allow for 5% of breakages.  In line with this, DIYO recommends that you order 5% extra to cover any damages and/or incorrect measurements.  If you notice there are damages during delivery, please advise the driver immediately so that it can be noted on their paperwork.  Additionally, DIYO requires that you notify them in writing within two days of delivery so that any issues can be determined.

If you believe you have received an incorrect order, please notify DIYO immediately so we can rectify the situation.

Yes, absolutely.  Thanks to our strong relationships with our network of valued suppliers, we are confident that even if it is not on our website, we can source it for you.

Yes, absolutely.  Our experienced DIYO team have the knowledge and skill sets to bring to life your ideas so that you and your family can enjoy your personal and unique space.  Built to suit any budget, our job is to give you the ‘biggest bang for your buck’.

Yes absolutely, this is where we specialise and where you can benefit from being able to source materials, advice, and construction by our experienced DIYO team.  If you have an order consisting of multiple different types of materials, need varying delivery dates or specific trucks etc. we recommend you give us a call to place your order.

Our bulk deliveries are charged on a per truck per category basis with different prices set for each category.  Some are charged by the metre, others by the pallet or weight.  DIYO will do its best to make sure you are not paying unnecessary delivery charges.

DIYO have provided the general delivery lead times for you below:

Delivery Lead Times

In short, yes however it is not really viable unless you have your own truck, and it meets the industry standard for transporting the specific product.  Part of the obligation of our suppliers is to ensure they comply with WHS regulations, particularly regarding transport and many of them have their own policies around this so it can be tricky.  The last thing we want is for you to travel to collect your product(s) only to be told that your truck is not suitable for carrying.

Immediately after you have placed your order you will receive notification of your payment.  Our team will also begin the process of facilitating your delivery and if required, give you a call to clarify any details.

During checkout you will be asked to nominate a preferred delivery date and time.  We will do our best to meet those requirements however keep in mind that sometimes it is not always logistically possible.  In these cases, our team will contact you to arrange an alternative date/time that suits.